Fix payment bug on your business relationship

If you try to buy something on Google Play simply your payment is declined or won't process, endeavor the steps below.

If you've bought something and then have a problem with or question most information technology, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments contour might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If yous have a ruddy alert, enter your payment information and await for the team to reply.

    Google Pay notifications

  4. Check your email for the review results.

Endeavor to pay with a different payment method

If there'south a problem with one payment method you lot tin can try paying with a different one.

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Go back to the particular you want to buy & tap the cost.
  3. Tap the electric current payment method.
  4. Choose a different payment method or add together a new one.
  5. Follow the onscreen instructions to complete your purchase.

Set credit and debit menu errors

There may be a problem with your credit or debit carte du jour if you lot see one of the following error letters:

  • "Unable to process payment: depression card balance"
  • "Unable to complete transaction. Please use another course of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired card"
  • "Correct this carte info or try another card"

To gear up these errors, attempt the following steps:

Make sure your card & address information is upwards to date

Expired credit cards or old billing addresses are a common reason for payments not to work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards crusade payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Discover the payment method you are trying to apply for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Cheque that your menu address matches the address in Google Payments

If your credit carte is registered to a unlike address that can crusade the payment to be declined. Check the nix code matches your electric current address.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Find the payment method you are trying to use for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your card.
  5. If needed, update the address.

Then, try your purchase again.

Submit whatever actress information that is requested

If the error message is followed by instructions for submitting additional information to Google, delight submit information technology. We will not be able to process the transaction on your account without this information.

Check you have sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Bank check your account to make sure you lot take enough to complete the buy.

Contact your bank or card issuer

Your card may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your card to inquire virtually the transaction and see if they know the reason for the decline.

Fix errors with other payment methods (direct carrier billing, online banking, Google Play Balance, Souvenir Cards, and more)

If you come across "Your payment was declined due to an outcome with your account"

If you see this message, information technology might be considering:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your account against fraud.
  • Nosotros need a piddling more information to comply with EU law (Customers from European Union member states but).

To assistance gear up these bug:

  1. Go to the payments center.
  2. Accept action on any errors or requests in the payments center.
    • You might need to verify your identity before you can purchase anything through your Google Account.
  3. Make sure your name, address, and payment information are up to date.

If you are trying to pay past direct carrier billing (pay through your mobile service provider bill)

If you're having problem paying through direct carrier billing, try the following:

  • Make sure you're connected to your carrier network, directly or by wi-fi.
  • Brand sure you've added direct carrier billing as a payment method.
  • Make sure you lot're using the local currency.

If you still have issues, contact your mobile phone service provider for help.

If you can't add a payment method or have a problem with a different payment method

If yous're having a problem with a different payment method, go to Google Payments to fix the result.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for any notifications or requests for information & provide annihilation that'southward asked for.
  3. Cheque that your address is upwards to date.
  4. Check that the payment methods listed are the ones you want to use.

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You lot must verify the menu earlier you tin use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out menu.
  2. Click Payment methods.
  3. Next to the carte that says "Verification needed," click Verifyand thenAccuse card.
  4. Within 2 days, you'll find a temporary charge on your card statement along with an 8-digit code.
  5. To consummate verification, go to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

  1. Ostend which card you want to verify.
  2. Bank check how long ago yous tried to verify your card.
    • If less than 2 days: Await upwardly to 2 days.
    • If more than than 2 days: Cheque your card statement. You should find a temporary charge from Google chosen "GOOGLE TEST," with an eight-digit code.

Card is grayed out & says "carte is ineligible"

Yous can't use this card for this purchase. Effort to make the purchase over again with a unlike menu.

If the card y'all want to utilize isn't listed, follow the on-screen instructions to add a new card.

If you use dual SIM card devices

Bank check if the correct SIM card is in slot 1 and remove whatsoever SIM card from slot ii.

Was this helpful?

How can nosotros improve it?